Privacy Policy

This Privacy Policy (“Policy”) applies to CertifiedTrue.com, CertifiedTrue.com, its affiliates, subsidiaries, divisions and designees (“CertifiedTrue.com” or “we”). Accessing this website or other CertifiedTrue.com information centers is an active participation in our “Services”. This Policy demonstrates the information collected, shared, used, maintained, and the safeguard of customer personal information (“Personal Information”). This Policy describes how CertifiedTrue.com collects, shares, uses, and safeguards customer personal information (“Personal Information”). This Policy covers Personal information we collect anywhere. This includes our website and other websites where we post this Policy (collectively the “Site”). Please thoroughly read this policy to understand our policies and practices regarding your information and how it is treated. If you do not agree with our policies and practices, do not use our Services. By accessing or using our services, you agree to this privacy policy. This policy may change from time to time. Continued use of our services after we make changes is deemed to be acceptance of those changes. It is advised to check the policy sporadically for updates.

INFORMATION WE COLLECT

Cookies. Like many websites, our Site uses “cookie” technology. A “cookie” is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us “remember” information about you. We may try to remember things such as what products you prefer and your login information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make checkout faster. It also helps us make our website more personal to you. You can set your browser to not accept cookies.

Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information.

Pixel Tags. Our Site and our emails use pixel tags. Pixel tags are small electronic images. We use Pixel tags to deliver cookies, count visits, understand how our Site is used and tell how well our marketing is working. Pixel tags can also tell us if an email has been opened and acted upon.

Third Party Analytics. We may also use companies, such as Google Analytics, to help us collect information about our Site. These companies may use their own cookies and web beacons on our Site.

PERSONAL INFORMATION:

You may give us “Personal Information” that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, email address, and other information. We may also collect your username and password. We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example, demographics can tell us your age, your gender, and what type of pets you own. We may collect information you give us when you buy or use our products and services, create or update CertifiedTrue.com accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media websites, and sign up for our newsletters and other communications.

USE OF INFORMATION

We may use your Personal Information to, among other things:

  • Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.
  • Provide customer service to you.
  • Communicate with you by postal mail, email, phone and other ways about contests, promotions, rewards, events, and special offers for products and services from CertifiedTrue.com and our select partners
    (collectively, “CertifiedTrue.com Communications”).
  • Find products and services you may like based on your past orders and activities.
  • Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
  • Detect, prevent and enforce against fraudulent, malicious or illegal acts.
  • Run contests, sweepstakes, programs and surveys.
  • Transfer Personal Information to third party vendors, consultants and other service providers (“Vendors”). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by CertifiedTrue.com and our Vendors.
    In addition to the laws in your country of residence, the United States has certain laws that apply to your Personal Information. These laws may require us to disclose Personal Information to the United States government and other government authorities.
  • Combine Personal Information we get from you with information from third parties, if allowed by law. We may do this to correct your Personal Information so we can get CertifiedTrue.com Communications to the right address. We may also do this to help improve your experience and make it more personal.
  • Meet legal, regulatory, insurance, security and processing
    requirements.
  • For other purposes with your consent or as permitted or required by law.

DISCLOSURE OF PERSONAL INFORMATION

We do not rent or sell your personal information to any third party. We will not disclose your personal information to third parties for their own marketing purposes without your explicitly informed consent. We may use your Personal Information and disclose it to third parties for the purpose of:

  • Operating and improving our Site, business and services. A customer database and other business records may be kept for reasonable means.
  • Providing customer service to you for optimal customer service.
  • As needed to meet legal, regulatory, insurance, audit, and security requirements.
  • As permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of CertifiedTrue.com our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of CertifiedTrue.com, its customers, or any person.
  • For the purposes of contacting you with regard to a potential franchise opportunity with CertifiedTrue.com.
  • Communicating by postal mail, email, phone to engage in conversation about CertifiedTrue.com and other third party products/services available.
  • Sending business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
  • Detecting, preventing and enforcing against fraudulent, malicious or illegal acts that may possibly occur.
  • Running programs and surveys to enhance marketing efforts.
  • Transferring Personal Information to third party vendors, consultants and other service providers (“Vendors”).
  • Gathering third party and personally collected information to combine efforts, if allowed by law. We may do this to correct your Personal Information so we can get CertifiedTrue.com Communications to the right address. We may also do this to help improve your experience and make it more personal.
  • In connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction.
  • For other purposes with your consent or as permitted or required by law.
  • We may also share information that does not directly identify you. This information may be in aggregated or anonymous form.

INFORMATION CHOICE AND ACCESS

You can “opt-out” of CertifiedTrue.com Communications. If you opted-in to our sharing of your Personal Information with third party marketers, you can opt-out of that too. You may also request to access or change your Personal Information. You may also ask us to change your preferences for how we use your Personal information. 

To make these requests:

  • Follow opt-out instructions in promotional emails we send to you.
  • Contact us as described in Questions or Concerns below. Please include your full name, address, phone number and email address.
    Also, tell us what information you would like to access, change or add to our “opt-out” list. This will help us process your request.
  • If you would like to opt out of online behavioral advertising, click on one of these 

links: optout.networkadvertising.org or networkadvertising.org/CHOICES
ïIf you “opt-out” of our CertifiedTrue.com Communications, you may still get business communications. Business communications include: order confirmations, product recall information, or other administrative information.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT NOTIFICATION

Our services designed for adults (18 years of age and older). If you are not  18 or older, you should use the Services only with involvement of a parent or guardian, or not at all.

Pursuant to 47 U.S.C. Section 230(d) as amended, CertifiedTrue.com hereby  notifies you that parental control protections (such as computer hardware,  software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information  identifying current providers of such protections is available at the Electronic Frontier Foundation website eff.org

RESIDENTS OUTSIDE OF THE UNITED STATES

CertifiedTrue.com operates in the United States of America. Personal  information may be accessed by us or transferred to us in the United States  or to our affiliates, business partners, or service providers elsewhere in the  world. You consent to this transfer, by providing personal information. We  will protect the privacy and security of personal information according to this Privacy Policy, regardless of where it is processed or stored.

SECURITY OF PERSONAL INFORMATION

CertifiedTrue.com takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

QUESTIONS OR CONCERNS
If you have questions or concerns about how we use your Personal Information, please contact us.

CHANGES/UPDATES TO THIS POLICY
If we intend to use or disclose Personal Information in any way materially  different than what we say in this Policy, we will make reasonable efforts to  let you know about this change. If we make any changes to this Policy, we will change the “Revised” date below.
April 21, 2022

Comments
When visitors leave comments on the site we collect the data shown in the  comments form, and also the visitor’s IP address and browser user agent  string to help spam detection.

An anonymized string created from your email address (also called a hash)  may be provided to the Gravatar service to see if you are using it. The  Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name,  email address and website in cookies. These are for your convenience so  that you do not have to fill in your details again when you leave another
comment.

These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if  your browser accepts cookies. This cookie contains no personal data and is  discarded when you close your browser.

When you log in, we will also set up several cookies to save your login  information and your screen display choices. Login cookies last for two days,  and screen options cookies last for a year. If you select “Remember Me”,  your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your  browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that
information.

If you have an account on this site, or have left comments, you can request  to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any  personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.